SERVICES

Optimum CNC INC.

Installation and Operator Training

Our Service Department performs on-site installations, mechanical, electrical and CNC control service. We can also source assistance from our manufacturers to help as needed. We offer training for machine operations and maintenance on all new installs on your machines at your location.

Application Programming

Our Applications Specialists are available by phone any time and can be scheduled for onsite visits to support you in your training and programming needs.

Maintenance

Up-time is everything. We keep your machines up and running so your facilities run smoothly day in and day out. Call us to schedule your machine check-up and get on a recommended preventative maintenance schedule based on usage. Providing the right machine is just the beginning. Quality and prompt service are the means used to ensure our customers are profitable for years to come. We always have experienced programmers and service technicians available, and we are just a phone call away. Optimum CNC is committed to providing the best support for our CNC routers and accessories. Each machine comes with unlimited support from our highly qualified technicians and online support system. We’ve got you covered with any support requests that may pop up. Our customers from all over the world confidently rely on Optimum CNC's best support. We welcome any feedback on how we can provide better and more responsive support.

Support Services

Live Online CNC Support

Live online support makes CNC troubleshooting simple and accessible. We can explain complicated information, transfer files, display demonstrations, and provide walkthrough scenarios over the internet. We usually use TeamViewer, as it allows for Optimum CNC technicians to access your PC. Simply open a support ticket and one of our qualified technicians will be available to resolve your issue in a timely manner.

On-Site CNC Support

Although most of our support can be provided remotely, other cases call for on-site CNC support. If you’re local and require on-site support, then we can send a technician out to your location. Otherwise, you can access our national network of third-party automation and electrical experts for quality technical support.

CNC Training

Optimum CNC provides in-depth CNC training so you can get the most out of your CNC machine. Most customers train online, but auto tool machine training is best done in-person. With every machine, it’s best to do a quick walkthrough of your first startup so that you feel confident with the various functions and safety precautions.

CNC Maintenance

Your CNC machine’s manual will outline the regular maintenance required. It’s the same as taking care of your car, if not easier. Simply, keep it clean and well lubed. Should you have any questions on maintenance, please be sure to reach out and ask.

Passive CNC Support

Access detailed support documents, manuals, and troubleshooting guides from your PC or mobile device.

Repair Your CNC Machine

Optimum CNC offers the expertise and experience to repair your CNC routers and CNC lasers properly and quickly. Repairs not completed by Optimum CNC WILL void your warranty.

Ready to build?

Discover how our CNC machining capabilities can meet your project requirements.

Get in touch

Get Started on Your Project